FAQ's

Frequently Asked Questions

Experience the assurance that comes with knowing every card in your collection is genuine.

Our mission is to ensure the authenticity of your card collection. We are committed to providing unmatched service to collectors worldwide. Join us and elevate your collecting experience.

Validoe is a next-gen platform for Authenticating, Pre-Grading, and Re-Grading Pokémon cards first. More TCGs and sports trading cards are coming soon. Our expert team, supported by AI technology, delivers fast and accurate assessments for ungraded, graded, and sealed products.

Validoe works by having users submit high-quality images of their cards through the app. Our team of expert card specialists, supported by advanced AI systems, then analyze each submission for Authentication, Pre-Grading, and Re-Grading potential. Depending on the service level you choose, detailed results and verification reports can be delivered in as fast as 10 minutes.

Currently, Validoe supports Authentication, Pre-Grading, and Re-Grading for Pokémon cards, sealed packs, graded packs, graded slabs, and booster boxes. We’re actively working to expand our services to include other TCGs and sports trading cards in the near future.

The duration depends on the turnaround option you choose. We offer several service levels to meet your needs. Once your images are uploaded, our expert team and AI will begin the verification process, and you’ll receive results within the selected timeframe — in as fast as a few minutes.

Absolutely. Validoe combines expert human verification with advanced AI technology to ensure the highest accuracy in Authentication, Pre-Grading, and Re-Grading assessments. Every submission is reviewed under Dual Human Review — two independent experts — supported by AI for speed and consistency. Our team includes experienced card collectors and grading specialists who rigorously check each submission.

Yes, Validoe takes your privacy and security seriously. We use advanced encryption and security measures to protect your personal information and ensure a safe experience on our platform.

To submit your cards, create an account on validoe.app, follow the submission guidelines to upload high-quality images of your cards, and proceed with the payment. Our system will guide you through each step of the process.

SecureSure is an additional layer of protection that covers potential losses in the rare case of a change in authentication. Expert authenticators meticulously examine each card to classify it as authentic, a replica, or inconclusive. If the final result changes after the initial review, SecureSure activates automatically, and the team will contact you with your coverage options.

Currently, SecureSure provides a refund if our service was incorrect in its authentication  assessment. In the future, this coverage will be reassessed to refund you up to five times what you paid for the authentication service.

  • Contact Customer Support: Reach out to the customer support team as soon as you notice any discrepancies in the authentication result.
  • Provide Documentation: Submit all necessary documentation, including the initial authentication report, any subsequent reports, proof of purchase, and proof from an official grading company stating the authentication result.
  • Review Process: The SecureSure team will review your claim and the provided documentation to verify the discrepancy.
  • Claim Approval: If your claim is approved, SecureSure will process the refund according to the policy terms and contact you with the details.

If you have any additional questions or need further assistance, please reach out to support@validoe.app for personalized help.

Still Have A Questions?

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